MGU failed (e-torque)

[GM26J]

Just to close this out. After contact Stellantis Customer Care on 2/18, the dealer received a new MGU on the 27th and I got it installed today. About 1.5 hours labor total. The dealer also updated the dash display software and the 12" display software (a nice touch). So about 5 weeks from when I first went to the dealer with the bearing noise to finish. My recommendation is that if you are starting to hear this noise and the dealer confirms it's the MGU, contact Customer Care right away as they did seem to be able to expedite the part.

And for those of you navigating this mess, the dealer informed me that the MGU is not covered under the 8/80,000 powertrain warranty. They were pretty insistent about it. So it would have been about $2,000 out of pocket total - except I had an extended warranty, so I was 'only' out $100 for the deductible.

I'm going to confirm with CC whether the part is or is not covered under the powertrain warranty.

And on the technical side, they wouldn't give me the old unit as they want the cores. And the part number I received is 68623194AB. Not sure what my original p/n was as the label is underneath, but I'm guessing since I have a 2021, I may have had an older revision. The 'AB' is what I see in all the online parts catalogs so from this I'm guessing there is no 'AC' revision yet.

In the end, I don't fault the whole start/stop mild-hybrid system. This was 100% a problem from the use of inferior parts. A plain alternator may have the same issues if it uses the same bearing supplier.

Good luck

 

[etbrown4]

Dealer told you dead wrong. MGU is covered by 8/80 factory emissions warranty. There is no deductible.

It's ok to fault Stellantis for these units witth bearing failures. It seems, with so many having failed, that either the bearings are overloaded, or they're using cheap chinese bearings. Any alternator should last 100k or more miles. Too many of these MGUs have failed under 50k miles. Not a close call.

 

[conomega]

For anyone still coming across this. I was also told by the dealer that these are NOT covered under the 8/80 emissions warranty as well. Furthermore!!! They are charging me $4100 (plus tax) to get the MGU plus install ($1500). When you see online that these units retail for $1600. But I have 2020 with 45k and a failed bearing so...i have no truck to drive and this part is very difficult to source apparently. I've been waiting over 2 weeks and haven't even been given a status. I've seen online some information and even some videos of people replacing the bearing themselves. Anyways. This looks like it will be the last RAM I buy.

 

[jws123]

For anyone still coming across this. I was also told by the dealer that these are NOT covered under the 8/80 emissions warranty as well. Furthermore!!! They are charging me $4100 (plus tax) to get the MGU plus install ($1500). When you see online that these units retail for $1600. But I have 2020 with 45k and a failed bearing so...i have no truck to drive and this part is very difficult to source apparently. I've been waiting over 2 weeks and haven't even been given a status. I've seen online some information and even some videos of people replacing the bearing themselves. Anyways. This looks like it will be the last RAM I buy.

thats freaking insaine 45k and its not covered... yea screw that il never own one with etorque on it complete trash.

 

[mikeru]

For anyone still coming across this. I was also told by the dealer that these are NOT covered under the 8/80 emissions warranty as well. Furthermore!!! They are charging me $4100 (plus tax) to get the MGU plus install ($1500). When you see online that these units retail for $1600. But I have 2020 with 45k and a failed bearing so...i have no truck to drive and this part is very difficult to source apparently. I've been waiting over 2 weeks and haven't even been given a status. I've seen online some information and even some videos of people replacing the bearing themselves. Anyways. This looks like it will be the last RAM I buy.

Maybe @RamCares can help the dealership realize they are wrong on this. They helped me with an issue a couple years ago.

 

[Randy Grant]

For anyone still coming across this. I was also told by the dealer that these are NOT covered under the 8/80 emissions warranty as well. Furthermore!!! They are charging me $4100 (plus tax) to get the MGU plus install ($1500). When you see online that these units retail for $1600. But I have 2020 with 45k and a failed bearing so...i have no truck to drive and this part is very difficult to source apparently. I've been waiting over 2 weeks and haven't even been given a status. I've seen online some information and even some videos of people replacing the bearing themselves. Anyways. This looks like it will be the last RAM I buy.

They need to read the warranty. IT IS covered under the 8/80 emissions warranty.

 

[conomega]

 

[conomega]

The exploitation of their customers due to a shortage of a part they produce with a ~300% markup is what is really bothering me about this. I thought I'd highlight the EPA fees I also had to pay just for them to 'listen' to my problem. I appreciate the recommendation about the RAM cares. I'm not familiar with what that is but I'll start looking into it. More than likely this is a bearing issue for me and an early issue at that. Hopefully I will have some luck with replacing it/them. I did see a website for a company based in Greenville SC that says if you ship them your unit they will rebuild it. But I couldn't find much in the way of anyone in these forums that has any experience with that company/process (circuit board medics). At any rate, I will repost when I have an update, good bad or other.

 

[Burla]

Sad, but this entire thing is being played out there is a room full of gov't and auto manu trolls clapping as we speak. Soon we will clone the Japanese shaken laws that have citizens buying new cars every 50k miles. They see this thread and now they are jumping up and laughing. People really consider how bad you want Etorques, expensive to buy, expensive to replace, zero benefit and freak'n best part - MANDATED. Stellantis demands compliance, that protest badge thingy, haha on that.

thanks for sharing the invoice, we need more of that at least enlighten the public so they can make informed decision.
.

 

[HuskerRam]

I'd like to know how they justify a $4100 price tag when the part's MSRP is ~$2400....but $1600 if ordered online from any of the Mopar parts websites.

 

[DanAR]

Zeiglers sure seems to think it’s covered under the emissions warranty.

Ram 1500 eTorque Mild Hybrid Technology Ups Economy and Torque | Save $$ on Genuine Ford Protect Extended Service Plans (ESP)

The new Ram eTorque Mild hybrid Technology offers better fuel economy, as well as more payload and towing capacity. Read on for more!

chryslerfactoryplans.com

 

[HuskerRam]

Zeiglers sure seems to think it’s covered under the emissions warranty.

Ram 1500 eTorque Mild Hybrid Technology Ups Economy and Torque | Save $$ on Genuine Ford Protect Extended Service Plans (ESP)

The new Ram eTorque Mild hybrid Technology offers better fuel economy, as well as more payload and towing capacity. Read on for more!

chryslerfactoryplans.com

MOPAR seems to thinks it's covered, too. This is from the warranty book:



EDIT: This was from the 2022 warranty book. It looks like Stealantis didn't start covering it under emissions until 2022+. Seems insanely ridiculous.

 

[conomega]

I'd like to know how they justify a $4100 price tag when the part's MSRP is ~$2400....but $1600 if ordered online from any of the Mopar parts websites.

Sadly the online sites are either out of stock or their stock is inaccurate. I actually called one of the sites that said they had it in stock but the guy i spoke with said he had been waiting on inventory for months. So unfortunately that wasn't an actual avenue for me. For what it is worth I did fill-out my RAM survey and I was clear on my complaints. I also looked into the 8/80k but I also came to conclusion (without being a lawyer) I wasn't going to be able to fight this successfully.

It is interesting they are now offering 10/100k limited warranty now on newer models (powertrain). How they define 'limited'... I don't know.

 

[mikeru]

MOPAR seems to thinks it's covered, too. This is from the warranty book:

View attachment 581278

EDIT: This was from the 2022 warranty book. It looks like Stealantis didn't start covering it under emissions until 2022+. Seems insanely ridiculous.

Interesting. I wanted to verify this in the warranty book from the 2021 Limited I used to own but I'm not seeing that statement. So you're probably right about that. Can you tell me what page that statement is on in your warranty booklet?

 

[HuskerRam]

Interesting. I wanted to verify this in the warranty book from the 2021 Limited I used to own but I'm not seeing that statement. So you're probably right about that. Can you tell me what page that statement is on in your warranty booklet?

Page 17 under the Emission Warranties Required By Law section.

 

[Randy Grant]

I'd like to know how they justify a $4100 price tag when the part's MSRP is ~$2400....but $1600 if ordered online from any of the Mopar parts websites.

Friend had to prepay for the MGU before ordering. Price was 1600, and it took two weeks to get it in and replaced. KRAZY!!! Ram dealer in Yakima WA is one of the good oned.

 

[Burla]

Friend had to prepay for the MGU before ordering. Price was 1600, and it took two weeks to get it in and replaced. KRAZY!!! Ram dealer in Yakima WA is one of the good oned.

Good for your buddy but this is plain crazy an OEM part bought at OEM could vary that much. I understand about market variations and some places salaries and rents are higher meaning they need more, but from 16 to 42 hundred is bad. Did he need battery as well? Maybe this is the reason for discrepancy?

Replacing a
Ram 1500 eTorque Motor Generator Unit (MGU)
typically costs between $1,500 and $2,900 for the part alone. Including labor, the total repair cost often exceeds $1,500, with some users reporting high-mileage replacements for around that price. The 48-volt battery may also need testing, adding $2k–$3k if replacement is required

 

[Yardbird]

E-Torque looks to be an over complicated system designed to fail. It may look good on paper (to some), and the battery part conned the government into giving more "green credits", but no engineer with a small piece of brain believed it would work long term without the expensive parts breaking.

It's a good after vehicle purchase money maker for Stellantis though. Who is going to junk their nice truck over a 4 to 5k repair?

The trick is making them to fail, but not before warranty is up, and exempting certain parts from warranty once it's found those partis fail sooner than expected.

Everything these days is overpriced and engineered to last only so long.

The switch on my trash compactor is messing up. I took it apart and got it working again, but, the internals are just worn from 23 years of use, and grand kids that loved to push the button to hear it run.

I looked to get a new switch, and the should be priced $35.00 switch is $122.00. That's about half of what I paid for the whole thing.

A comparable new compactor, which there is nothing to them, is over $1600.00 now.

 

[conomega]

I wanted to share an update on my status.

I canceled my order with my dealership this morning (they did give me an ETA for 1st of April which for me was a total time of ~1 month)

I ordered 2 bearings for a 2020 5.7 e-torque from Radwell International. I’m sure you can do better on price if that is important but these were fine for me. I won’t know until they show if they actually fit and if there is an issue, you will see a follow up. With that being said I only intend to replace the rear bearing, as my front bearing (after inspection) seems fine and to be honest, I’d rather not if I don’t need to because…THIS IS MY FIRST job of this kind and if something goes wrong, we all know the stakes are high. So in other words, if it ain’t broke I’m skipping it. My rear bearing was clearly not up to par. I caught mine very early and it is barely noticeable as being troubled when it is off spinning on my finger (take that opinion with a grain of salt because I know very little about bearings). But when the assembly was together, it was audible. So I know that bearing is bad. I guess when the new one comes in it will be easier to compare.

Item Description: SAP SKF 6305-2RS1/C3GJN (large front bearing)
Quantity Ordered: 1
Unit Price: $ 18.94
Extended Price: $ 18.94

Item Description: NEW SKF 6003-2RSH/C3 (smaller rear bearing)
Quantity Ordered: 1
Unit Price: $ 58.00
Extended Price: $ 58.00

I bought a few tools I needed (mainly a bearing puller) from harbor freight (cheap, this will probably be their only use!).

I followed a youtube video for taking the belt off. That was honestly easy, and a second hand for holding the upper tension pulley is very helpful. I don’t really have anything to add other than watch the whole thing (I missed the bolt behind the wiring harness initially.

As far as removing the MGU, no big deal. I sprayed some penetrating fluid around the joints ahead of time and mine came right off (when I got all the bolts removed)

 

[conomega]

Now for what I hope is the useful part.

Once the MGU was removed, it is the normal disassembly we have seen in other videos. And I am grateful for these videos but there is one thing I highly recommend for splitting the 2 halves. Do NOT use a hammer. I found some old skinny ‘longish’ bolts and sandwiched them in between the 2 halves with a nut on it. I ended up using a fender washer actually because my bolts were so skinny the heads fell right through the holes, but that is a good thing, you need it small so you can get it in there. Anyways. I did 3 of the 4 holes (the 4th you will understand doesn’t work). And I just slowly tightened the nuts and worked my way around and it eventually separates the halves. I did spray lube around the case lightly but the real holder is probably the bearing itself inside the casing. You can’t get to that because it is internal. But this method (see pictures) worked very well for me and there was no beating or banging on the case itself.