My built n ordered Ram 1500 showed up with wrong rear end ratio

[dhay13]

hmmm. odd that they don't show the axle ratio? maybe they only list it for the 2500?

here is mine

 

[smiley]

I built and ordered a 2019 Ram 1500 My must have options were 5.7 4x4 with 3.55 rear end ratio. I did the build with the salesman obviously and I noticed his build program didn’t have options available for the rear end gear ratios like when I did the build at home (3.55-3.92) so I asked why and was told and shown on the salesman’s computer that the 3.55 rear end ratio is standard for my build package. Now I picked up my truck last Thursday and immediately noticed my truck has a 3.21 not the 3.55 and asked the salesman and manager wtf happened so we replicated the build and once again their computer says a 3.55 is standard. The dealership and fca are in contact at the moment and I’m wondering if they’re going to replace and change my gear ratios (front/back) or build me another truck. What do you guys think will happen?

Return that thing. No way you should settle and don’t let them do the swap the towing ratings and everything about it would not be the same as built that way.

 

[smiley]

Agree with everyone else, haven't seen the hemi offered with 3.55's since the older 5/6 speed transmissions, and have only seen 3.55's on the v6's since the 8 speed has been out (2013). Not sure why the build site would offer that, and also a good lesson to never take the salesmans word for anything, they generally don't know very much compared to people on here, who clearly would have told you that it wasn't even an option. Maybe it was an honest mistake on his part, many times it isn't (just say whatever you have to and make the sale), but either way, they don't know squat compared to people on here and people should really stop taking their word as if it were worth anything at all!

They definitely had the 3.55 when the 8 speed started shipping. I drove one to see how it compared it was still way better than the 5/6 speed with 3.55 but 3.92 was way better of course. I don’t know what year they stopped doing 3.55 but I think 4th gens had them up until around 2018. The 2019 they must have decided to scrap it.

 

[JB1]

It’s shown on my 2017, 3.21 is standard equipment and only option is 3.92 which was a no brainer at $95.

Here’s mine

 

[smiley]

I had a similar issue with a Windsor dealer, but mine actually forgot to add 3.92's so I got 3.21's.

Pretty sure the 3.55 is just left over from the 6 speed and their build and price just never got updated when they stopped selling it.

It's in the specs sheet the you can only get the hemi and 8 speed with 3.21 or 3.92 https://www.ramtruck.ca/documents/ramtruck/specifications/2019-ramtruck-1500ds-specifications-en.pdf

The difference between 3.55 and 3.21 isn't really noticeable, especially with the gearing in the 8 speed. And towing wise you only lose 550lbs between 3.21 and 3.92.

Gear ratio is always noticeable! Hook a near max trailer and put on some 35s you will notice!

 

[JoeCo]

They definitely had the 3.55 when the 8 speed started shipping. I drove one to see how it compared it was still way better than the 5/6 speed with 3.55 but 3.92 was way better of course. I don’t know what year they stopped doing 3.55 but I think 4th gens had them up until around 2018. The 2019 they must have decided to scrap it.

I could see it being around at the early stages of the 8 speed possibly, but I'm not finding anything in newer years nor have I in the past. Not only searching last night, but my last 2 trucks were hemi/8 speed/3.92's which is hard to find in this part of the country...so I searched through thousands of trucks and never saw that gear ratio being offered, just 3.21 and 3.92 (I look up buildsheets for every truck I click on to verify gears right off the bat, so I knew weather to eliminate it or look into it more). I've certainly seen 3.55's in the 6 speed trans that I've clicked on (last night and in the past)...but never with the hemi/8 speed, I'm sure I could be wrong on this but can anyone actually show me a truck with this rare combination?

Coming back to the big picture, it really appears as though they are offering something that they really aren't, so I think it's worth finding out what the deal is here.

 

[desync0]

Checked all 3 dealers here and the only v8 trucks with 3.55's all have 6 speeds.

Every year (Canadian) spec sheet back to 2016 says 3.55 was never offered with the 8 speed and a hemi.

Either way the website build and price is definitely broken, and I guess the order portal is too.

So your options are either keep what you have, or have them rebuild you a truck with 3.92's. You can't order a truck with a 6 speed / 3.55 anymore.

 

[smiley]

I could see it being around at the early stages of the 8 speed possibly, but I'm not finding anything in newer years nor have I in the past. Not only searching last night, but my last 2 trucks were hemi/8 speed/3.92's which is hard to find in this part of the country...so I searched through thousands of trucks and never saw that gear ratio being offered, just 3.21 and 3.92 (I look up buildsheets for every truck I click on to verify gears right off the bat, so I knew weather to eliminate it or look into it more). I've certainly seen 3.55's in the 6 speed trans that I've clicked on (last night and in the past)...but never with the hemi/8 speed, I'm sure I could be wrong on this but can anyone actually show me a truck with this rare combination?

Coming back to the big picture, it really appears as though they are offering something that they really aren't, so I think it's worth finding out what the deal is here.

Haven’t checked in a long time. It was round 2012 or 2013 when I drove an 8 speed with 3.55. It might have been a transition thing.

 

[JoeCo]

Haven’t checked in a long time. It was round 2012 or 2013 when I drove an 8 speed with 3.55. It might have been a transition thing.

Yeah must have been a rare and temporary thing, at least here in the states.

 

[JoeCo]

Haven’t checked in a long time. It was round 2012 or 2013 when I drove an 8 speed with 3.55. It might have been a transition thing.

Also just out of curiosity, when you drove that hemi/8 speed/3.55 setup, did you verify it had that via build sheet or window sticker?

 

[smiley]

https://news.pickuptrucks.com/2015/04/ram-owner-files-class-action-suit-for-wrong-gears.html

Maybe this is why the sticker said 3.55...

 

[Nbachorn]

I got a call from the dealership manager today and was asked if $700 could fix the mix up or would I rather build/order another truck with the 3.92 because the 3.55 was not offered in 2019 and fca has the wrong information on their ordering portal and the ram website.

 

[chrisbh17]

I got a call from the dealership manager today and was asked if $700 could fix the mix up or would I rather build/order another truck with the 3.92 because the 3.55 was not offered in 2019 and fca has the wrong information on their ordering portal and the ram website.

Why not both?

Sent from my Nexus 6P using Tapatalk

 

[buddy guy]

Why not both?

Sent from my Nexus 6P using Tapatalk

nice idea, but if they are willing to build him another truck with the right gearing to make it right, my guess is he's not going to get cash on top of that. but hey, why not ask, right?

 

[JoeCo]

https://news.pickuptrucks.com/2015/04/ram-owner-files-class-action-suit-for-wrong-gears.html

Maybe this is why the sticker said 3.55...

You'd think they would have corrected this by now, but this sounds pretty much exactly like that case.

 

[dhay13]

Well tell them you want them to build a new truck but since you won't have a vehicle tell them you need to keep the other one until the new one comes in. If you aren't concerned with towing then maybe keep the current truck. IIRC the 3.21's are rated to tow about 8100 (might be a little higher with the regular cab). The 3.92s are rated to tow upwards of 10,000. My step-son has a new 2019 with 3.21s and tows his 25' camper with no problems. I think his is about 5500lbs dry so he is under his max rating.

 

[smiley]

You'd think they would have corrected this by now, but this sounds pretty much exactly like that case.

Yeah and maybe this is what I drove. It was just a test drive I didn’t even look to buy it but wanted to try the 8 speed. I know it said it was 3.55. It was pretty decent really and I figured the 3.92 would be even better.

 

[JoeCo]

Yeah and maybe this is what I drove. It was just a test drive I didn’t even look to buy it but wanted to try the 8 speed. I know it said it was 3.55. It was pretty decent really and I figured the 3.92 would be even better.

At this point I'd have to think that is most likely what happened, seeing is believing so until we see one, I'm saying this was offered in error and apparently a very long standing error that they should really correct.

 

[Purplert]

Both.. knock another $700 off and build me another truck with the right gear ratio (well in this case 3.92),

Let’s not act like the dealer lost money on this deal now lol.


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[Nbachorn]

Well I know the dealership manager isn’t too happy because the truck got hit on the passenger side fender/tire area n bedside, someone reversed out of their driveway without looking and hit me while I was doing 55km/h.

I didn’t even put 100kms on the truck yet.
The manager told me this coming Monday they will find out if they can push my reorder thru or if I have to wait for a 2020 Ram build at no xtra cost.