RAM dealerships refuses to service my vehicle due to low survey score (long post)

[Danno]

Wouldn't it have been easier to just take it to another dealer???

 

[AFMoulton]

What the ****?

And no, the original dealer should have just fixed the Bluetooth and electrical issues, and replaced his battery.

If I was you I would drive the truck to the dealer, take out the battery you bought, and put their original one in.

Then take the one you bought back in their rental car to get your money back.

Then when they can't move it, they will put a new battery in it. LoL


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[Bdersch]

Wouldn't it have been easier to just take it to another dealer???

yes i am talking to another dealer in Greenwood, Indiana. Like i said i have another appointment tomorrow... however, when i gave the other dealership a bad review, explained everything to ram care and what not and explained how i want my truck serviced somehwere else RAMCARE escalated my case which gets this specailist person involved.

 

[Bdersch]

What the ****?

And no, the original dealer should have just fixed the Bluetooth and electrical issues, and replaced his battery.

If I was you I would drive the truck to the dealer, take out the battery you bought, and put their original one in.

Then take the one you bought back in their rental car to get your money back.

Then when they can't move it, they will put a new battery in it. LoL


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LMAO! that would be a good idea actually.

If original dealership you mean the one i bought if from... they did not know about the electrical/ bluetooth issues/ battery as those just started.
If you mean CHAMPION which is the dealership i just went to... then YES i agree 100%. If they dont fix the tire winch whatever thats fine tire sits in the bed of my truck right now anyways.... but the electrical issues and my squeak should be fixed or ATLEAST diagnosed!

 

[AFMoulton]

LMAO! that would be a good idea actually.



If original dealership you mean the one i bought if from... they did not know about the electrical/ bluetooth issues/ battery as those just started.

If you mean CHAMPION which is the dealership i just went to... then YES i agree 100%. If they dont fix the tire winch whatever thats fine tire sits in the bed of my truck right now anyways.... but the electrical issues and my squeak should be fixed or ATLEAST diagnosed!

Yeah I meant those CHAMPION pukes!


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[Pull Ya]

First let me say that you have more patience than anyone I've ever heard of. Secondly, not knowing your financial situation, I would recommend two possible paths:
1. Sell or trade the truck and either get another Ram or get another truck, depending on how fed up you are.
2. As much as I hate ever recommending this as an option, hire good no nonsense aggressive attorney who specializes in this area of law. Maybe once they deal with an attorney, they will stop jacking you around.
Good luck--no one should ever have to put up with this kind of ********!!!!
Jay

 

[Bdersch]

First let me say that you have more patience than anyone I've ever heard of. Secondly, not knowing your financial situation, I would recommend two possible paths:
1. Sell or trade the truck and either get another Ram or get another truck, depending on how fed up you are.
2. As much as I hate ever recommending this as an option, hire good no nonsense aggressive attorney who specializes in this area of law. Maybe once they deal with an attorney, they will stop jacking you around.
Good luck--no one should ever have to put up with this kind of ********!!!!
Jay

Thats funny my ex told me i have no patience... LMAO! I work with babies for a living so ive learned patience.

But yes im going to see what this dealership does tomorrow... and go from there.
I have considered trading my truck in for something else but I REALLY love my truck is the issue. I just dont love the issues with it. I am finacially okay to get something else and even spend a little more to do so... but i am currently trying to buy a house so if i dont have to i dont want to spend any money right now.
Honestly, depending on how my conversation with the AG and with the dealership goes tomorrow i will be ready to get a attorney even though i dont want to spend my own money.

 

[Pull Ya]

I hope that the AG can put some pressure on them to make it right for you, just by them becoming involved. They may come to the realization that the amount of money they spend on their own attorney will outweigh the cost of any repair they need to make, especially it the repair might/should be covered by warranty. They may however dig their heels in and if so you may be in for a lengthy battle------your guess is as good as anybodys.
Jay

 

[Bdersch]

So I've decided to skip this car service at the new dealership the more I laid in bed and thought about this situation the more fed up I got. After talking to the case specialist with how she handled the phone call and how she didn't really let me speak and kept repeating herself ito clear that she holds the same view as ram. And being that she will be in contact with tis other dealer I'm going to I don't want to waste my time. This dealer is almost an hour away and I don't want to waste my time or money to drive there to get the same BS story. I'm going to pursue this with the AG. I need to speak with her on the phone today to let her know this info and see what pursuing things are going to cost me and what not. I'll keep you all updated

 

[mdmachiavelli]

I am new to this forum so I don't want to come off as a jerk, but I there are a few things I feel compelled to add to the conversation.

Hopefully I can give an objective, fresh point of view.

First of all I'm not a big fan of dealerships, and this comes from collecting Harley Davidsons. HD Dealerships are notorious for their crappy attitudes and customer service. Therefore, I refuse to let them work on any of my bikes, and until this day an HD Dealership has never touched a bike that I owned. Unfair or not, my attitude has bled into my automobile ownership as well. I REALLY don't like dealerships touching my vehicles. Just as with my motorcycles I would much rather establish a relationship with an "Indy" shop and let them work on my vehicles.

The bully tactics that dealership used is inexcusable. To call up a customer and intimidate them into changing a survey is unbelievable. That should be reported to the corporate office and dealt with accordingly.

BUT, bullying (or worse) is exactly what happened to the tech from Texas in this thread. As a person who has a disdain for dealerships, I didn't care for anything he had to say but to make an overt attempt to put his professional reputation in jeopardy because of a spat in an internet forum is just as egregious as what the OPs dealership did to him. Especially when a "super moderator" uses his tools to assist in that endeavor. If the tech from Texas violates the TOS/Rules of the Forum by all means deal with him, but just because he says some crass or unpopular things I'm not sure that is reason to "undelete" post he chooses to delete, or allude to the fact that where he works could be found and these post could be used to harm him. Because of course we all know that everyone acts the same way in person as they do in internet forums......... In fact all he was doing is defending his profession (right or wrong) which is what anyone of us would have done if it were being trashed.

Enough about that though.

I'm definitely not here to defend dealerships, but to think we are completely "guilt free" in the attitude that some dealerships are taking these days is somewhat naïve.

For example throughout this thread and the OP's previous one I have seen people, including the OP talk about "what they can get out of it", and I think this is the wrong attitude. If someone does something wrong to me, I want it corrected and I want to be made whole, but I don't NOTHING more than that. And I think that is the attitude I have seen in several post. I just don't think that is right.

Except for my Shelby GT350 and my daughter's VW everything I own or have owned for the last 20 years is Dodge/Chrysler/Jeep but the only one they have ever touched is the wife's. One of my best friends and riding buddies works at our local dealership and it hurts his feelings, I just explain to him I don't do dealerships.

Just trying to give my objective dos centavos..

 

[O.R.T.]

TL;DR WARNING, CliffNote(s): Don't Skip Over The Pretty Yellow Wording

So I've decided to skip this car service at the new dealership the more I laid in bed and thought about this situation the more fed up I got. After talking to the case specialist with how she handled the phone call and how she didn't really let me speak and kept repeating herself ito clear that she holds the same view as ram. And being that she will be in contact with tis other dealer I'm going to I don't want to waste my time. This dealer is almost an hour away and I don't want to waste my time or money to drive there to get the same BS story. I'm going to pursue this with the AG. I need to speak with her on the phone today to let her know this info and see what pursuing things are going to cost me and what not. I'll keep you all updated

Wise choice. OK, so at this point I'll offer you a couple more tidbits.

*Magnuson-Moss Act.

A. Prove to me, as a customer, that beyond a shadow of a doubt that these tires are the true cause of the tire winch failure.

B. That if these tires are indeed the cause of the failure, that they EXCEED the engineering multiplier standards of NHSTA and DOT.

ie: Engineering Multiplier Standards dictate that the failure point of any engineered item needs to EXCEED a standard rating. For example, it takes 1-1/2 times the amount of combined force and weight of a given item for the attached item to fail. So let's say that your OE Wheel/Tire Combination weighs 70lbs, therefore under whatever the NHSTA and DOT have as regulation, it take's an actual weight of "X-lbs" to fail. So using the 1-1/2 multiplier (that number is just an example, I cannot recall, nor do I have the time to bother trying to look up the true number), this winch should hold with a combined force of 105lbs before it reached a failure point. Does it meet that specific engineering multiplier standard as a regularly manufactured product? When was the last time this product/part was tested (or re-tested) and subsequently certified? Show me that and then test my problem part to the same requirements. Did it pass that requirement or is it a defective part like I feel it is? Well, if it's defective, HOW MANY OTHERS ON THE MARKET ARE ALSO DEFECTIVE?

C. Beyond just that, why the holdup, push-back, failure of business standards to remedy the other concerns?


There's some more I could give you but at this point it seems to not just be the dealership giving pushback and likely it's at the point where yeah, I'd want a reasonable solution too. Let the AG take the lead. Whoever you consult with there should be able to provide you with tips similar to the two above that they can then lead with.

Maybe someone here can post up what the tire winch looks like for the 2500/3500 trucks compared to the 1500 one. I'd try but it's almost 8am and I gotta get rolling. (Where I am going here is like I did for another application, bought the part myself and then demanded a second time an equivalent warranty replacement part or a credit. When I broke the person doing the push-back the fact I am a retired MasterTech and a PartsGuru now, then added in the two tips above the dealership's push-back crumbled and they gave me the part on a $0.00 invoice. I walked outside, grabbed the receipt from the competing Toyota dealership, and demanded they then take the free warranty part back and issue me the full value of the other part plus some time reimbursement. They laughed, so I walked over to the GM's Office, since I knew him, and asked "Hey, it's been what, like 7 months? Do you know about the **** show your Service Department Manager and New Part Manager are causing, and it's with of all people, me? Someone who knows the ropes? REALLY?" Reimbursement of better quality part, and coupons for dinner followed.

Keep your head held high. I hope we all aren't supporting a Problem Customer, but I also know from our interactions here you don't seem that way. You just want what's fair/right to be just that, fair/right.

 

[O.R.T.]

BUT, bullying (or worse) is exactly what happened to the tech from Texas in this thread. As a person who has a disdain for dealerships, I didn't care for anything he had to say but to make an overt attempt to put his professional reputation in jeopardy because of a spat in an internet forum is just as egregious as what the OPs dealership did to him. Especially when a "super moderator" uses his tools to assist in that endeavor. If the tech from Texas violates the TOS/Rules of the Forum by all means deal with him, but just because he says some crass or unpopular things I'm not sure that is reason to "undelete" post he chooses to delete, or allude to the fact that where he works could be found and these post could be used to harm him. Because of course we all know that everyone acts the same way in person as they do in internet forums......... In fact all he was doing is defending his profession (right or wrong) which is what anyone of us would have done if it were being trashed.

Yes and No. I'm not even a Mod/Admin here and I've seen said Tech's other interactions carry similar tones. For that reason alone I can see why our SuperMod did what was done. Furthermore, it's still there, so think of it like this, what other mods/admins are supporting that action. *I'm an industry guy, even then I know enough to pick/choose what battles to fight and where the line is drawn. There's some here who know where I am at, but for all intents and purposes NOBODY would come after me the way things went with Jotin. You can openly disagree with someone and win. You can also lose. It all comes down to how you word/say things and from there know when the hell to step down and just watch something unfold without alienating yourself.

At any rate, welcome to the board since I see you just joined. Looking forward to seeing more well written stuff from ya.

 

[Danno]

Fyi the yellow is hard to read

 

[mdmachiavelli]

Yes and No. I'm not even a Mod/Admin here and I've seen said Tech's other interactions carry similar tones. For that reason alone I can see why our SuperMod did what was done. Furthermore, it's still there, so think of it like this, what other mods/admins are supporting that action. *I'm an industry guy, even then I know enough to pick/choose what battles to fight and where the line is drawn. There's some here who know where I am at, but for all intents and purposes NOBODY would come after me the way things went with Jotin. You can openly disagree with someone and win. You can also lose. It all comes down to how you word/say things and from there know when the hell to step down and just watch something unfold without alienating yourself.

At any rate, welcome to the board since I see you just joined. Looking forward to seeing more well written stuff from ya.

Thank you for the warm welcome, and thanks for the response.

 

[JB1]

I am new to this forum so I don't want to come off as a jerk, but I there are a few things I feel compelled to add to the conversation.

Hopefully I can give an objective, fresh point of view.

First of all I'm not a big fan of dealerships, and this comes from collecting Harley Davidsons. HD Dealerships are notorious for their crappy attitudes and customer service. Therefore, I refuse to let them work on any of my bikes, and until this day an HD Dealership has never touched a bike that I owned. Unfair or not, my attitude has bled into my automobile ownership as well. I REALLY don't like dealerships touching my vehicles. Just as with my motorcycles I would much rather establish a relationship with an "Indy" shop and let them work on my vehicles.


Except for my Shelby GT350 and my daughter's VW everything I own or have owned for the last 20 years is Dodge/Chrysler/Jeep but the only one they have ever touched is the wife's. One of my best friends and riding buddies works at our local dealership and it hurts his feelings, I just explain to him I don't do dealerships.

If you have a vehicle under warranty, and a part fails or problem arises, you will not take it to a dealership to have them repair it?

If you get a recall notice on your vehicle under warranty you will not take it to the dealership to have them repair it?

 

[mdmachiavelli]

If you have a vehicle under warranty, and a part fails or problem arises, you will not take it to a dealership to have them repair it?

If you get a recall notice on your vehicle under warranty you will not take it to the dealership to have them repair it?

I'll admit my mentality is a little different than most considering vehicle ownership.

First of all I haven't owned a vehicle with a warranty since 1995, and I have never owned a motorcycle with a warranty. So your first question is really "not applicable". Maybe that is one reason I don't buy new, I don't want to deal with the dealership for the buying experience or warranty.

Second, I have had one recall on one vehicle that I can remember, and yes I did take it to the dealership. That's why I said I'm not quite as bad about my cars and trucks as I am about my motorcycles. It would be one hell of a dilemma for me if I had a recall on a motorcycle. I don't like to speak in absolutes but I'm not even sure I would let a HD Dealership touch one of my bikes if it had a recall. I guess it would just depend on the severity and cost of the recall.

 

[RumRunner]

There are indy shops that can do HD warranty and recall work, so you should be able to find an alternative if you find yourself in that scenario.

 

[mdmachiavelli]

There are indy shops that can do HD warranty and recall work, so you should be able to find an alternative if you find yourself in that scenario.

I thought so.

 

[Eestee70]

I am new to this forum so I don't want to come off as a jerk, but I there are a few things I feel compelled to add to the conversation.

Hopefully I can give an objective, fresh point of view.

First of all I'm not a big fan of dealerships, and this comes from collecting Harley Davidsons. HD Dealerships are notorious for their crappy attitudes and customer service. Therefore, I refuse to let them work on any of my bikes, and until this day an HD Dealership has never touched a bike that I owned. Unfair or not, my attitude has bled into my automobile ownership as well. I REALLY don't like dealerships touching my vehicles. Just as with my motorcycles I would much rather establish a relationship with an "Indy" shop and let them work on my vehicles.

The bully tactics that dealership used is inexcusable. To call up a customer and intimidate them into changing a survey is unbelievable. That should be reported to the corporate office and dealt with accordingly.

BUT, bullying (or worse) is exactly what happened to the tech from Texas in this thread. As a person who has a disdain for dealerships, I didn't care for anything he had to say but to make an overt attempt to put his professional reputation in jeopardy because of a spat in an internet forum is just as egregious as what the OPs dealership did to him. Especially when a "super moderator" uses his tools to assist in that endeavor. If the tech from Texas violates the TOS/Rules of the Forum by all means deal with him, but just because he says some crass or unpopular things I'm not sure that is reason to "undelete" post he chooses to delete, or allude to the fact that where he works could be found and these post could be used to harm him. Because of course we all know that everyone acts the same way in person as they do in internet forums......... In fact all he was doing is defending his profession (right or wrong) which is what anyone of us would have done if it were being trashed.

Enough about that though.

I'm definitely not here to defend dealerships, but to think we are completely "guilt free" in the attitude that some dealerships are taking these days is somewhat naïve.

For example throughout this thread and the OP's previous one I have seen people, including the OP talk about "what they can get out of it", and I think this is the wrong attitude. If someone does something wrong to me, I want it corrected and I want to be made whole, but I don't NOTHING more than that. And I think that is the attitude I have seen in several post. I just don't think that is right.

Except for my Shelby GT350 and my daughter's VW everything I own or have owned for the last 20 years is Dodge/Chrysler/Jeep but the only one they have ever touched is the wife's. One of my best friends and riding buddies works at our local dealership and it hurts his feelings, I just explain to him I don't do dealerships.

Just trying to give my objective dos centavos..

I don't think there is an issue with anyone disagreeing with each other (that's a part of everyday life). IMO I saw it going to a different level once jotin starting slinging mud with name calling. By all means defend your profession. But do it in a way that doesn't make people uneasy about trusting you with their property. The auto industry has always had a black eye for being sleazy, ( beacuase they have been)so most people go into the dealers expecting to be taken advantage of. Once the cycle of mistrust is broken then maybe people like jotin won't take it personally and be able to deal with people in a respectable manner. Being in the service industry you need thick skin.

 

[mdmachiavelli]

I don't think there is an issue with anyone disagreeing with each other (that's a part of everyday life). IMO I saw it going to a different level once jotin starting slinging mud with name calling. By all means defend your profession. But do it in a way that doesn't make people uneasy about trusting you with their property. The auto industry has always had a black eye for being sleazy, ( beacuase they have been)so most people go into the dealers expecting to be taken advantage of. Once the cycle of mistrust is broken then maybe people like jotin won't take it personally and be able to deal with people in a respectable manner. Being in the service industry you need thick skin.

I think jotin said some very unwise things, as well as a few things that were somewhat adolescent.