I am a former diehard Chevy owner, and I have to admit the main reason I chose Ram this time was styling and price. That said I am finding the Fiat dealership support system absolutely sucks, it is by far worse than Ford or Chevy. Never have I met such clueless, incompetent service people be it the service manager, service writer, parts person and techs.
I will say the Fiat parts system in general is very poorly catalogued so that even seasoned veteran parts guys can't find things. As far as the service department in general, I personally cannot believe they are all as stupid as they pretend to be. I believe a lot of the misinformation they feed us is scripted by Fiat, and some of it is so absurd even they do not believe it. I also believe that they are inadequately trained and lack any type of support network. Then there are the secret agents from "STAR", the service manager talks about them like they are all geniuses who can figure out anything. The reality is these star agents are really just high school gradutes who answer phones and read canned scripts, what a f%%%ng joke.
Bottom line is this is my first and I really like the truck in general, but it may be my last Fiat or if rumors come to fruition Chinese truck.
Yes there are talks in the works with a Chinese group looking to buy FIAT, bad enough these trucks are now made by Fiat, but China. FRIG that
Just my 0.02 cents sorry for the rant.