Kevin Fowler
Senior Member
- Joined
- Dec 26, 2019
- Posts
- 113
- Reaction score
- 59
- Location
- California
- Ram Year
- 2018/1987
- Engine
- 2500/360
I have a 2018 Eco 1500 Laramie. I truly love the truck.
Back in January I noticed my coolant levels were dropping. I called the local dealer, they didn't have replacement parts. I called FCA, got a case number, that went no where. Local dealer called me back, said someone didn't show up for their appointment and I can use the parts that were ordered for them. Dropped my truck off, they lost it, then found it and made the repairs. Truck was gone fixed and returned in 36 hours. I will admit, I checked the levels for the first couple days, then forgot about it (lots going on that distracted me).
I live in California, our state is in a Shelter in Place. I called the dealer, they are closed. Not sure how the Service Dept isn't considered an "Essential Business". I called FCA, they have created a case number, but I just don't have a good feeling about it. Since they did not call or anything the last time. It was all through the dealer.
Any thoughts or recommendations?
Back in January I noticed my coolant levels were dropping. I called the local dealer, they didn't have replacement parts. I called FCA, got a case number, that went no where. Local dealer called me back, said someone didn't show up for their appointment and I can use the parts that were ordered for them. Dropped my truck off, they lost it, then found it and made the repairs. Truck was gone fixed and returned in 36 hours. I will admit, I checked the levels for the first couple days, then forgot about it (lots going on that distracted me).
I live in California, our state is in a Shelter in Place. I called the dealer, they are closed. Not sure how the Service Dept isn't considered an "Essential Business". I called FCA, they have created a case number, but I just don't have a good feeling about it. Since they did not call or anything the last time. It was all through the dealer.
Any thoughts or recommendations?