miketx
Senior Member
Has anyone has problems with the dealer service and Maxcare lifetime warranty?
I brought my '16 Rebel, with 83k miles on it, in for the air suspension service message. After doing the dealer did their multi-point inspection, they are saying I need to get a whole extra list of services done or the Maxcare inspection will void my warranty. They claim my brake fluid is dirty (it's not), my transmission needs service (it doesn't), I need a "tune up", and that my 4x4 needs to be serviced, plus 4-5 other services.
I am a very good mechanic and take pride in my vehicle care, which includes ALL required services. I serviced the 4x4 system myself at 53k miles, but the service tech is arguing that no fluid is staining the plugs, and that the plugs show no evidence they have ever been touched......plus he says my transfer case plug welds haven't been cracked (what?...I took those plugs out myself). I'm totally baffled......I did the service myself, and have the fluid receipts.
I also record all my maintenance on mopar.com in My Garage......but they say the dealer and Maxcare only look at Carfax reports. What?!?
I feel like I am being blackmailed. The dealer said they will report all their findings to Maxcare.....and that Maxcare has been voiding customer warranties right and left this year. Huh?
So disappointed in Ram/FCA right now. I only bought this warranty to cover big items, like the air suspension. Everything else I do myself.
I brought my '16 Rebel, with 83k miles on it, in for the air suspension service message. After doing the dealer did their multi-point inspection, they are saying I need to get a whole extra list of services done or the Maxcare inspection will void my warranty. They claim my brake fluid is dirty (it's not), my transmission needs service (it doesn't), I need a "tune up", and that my 4x4 needs to be serviced, plus 4-5 other services.
I am a very good mechanic and take pride in my vehicle care, which includes ALL required services. I serviced the 4x4 system myself at 53k miles, but the service tech is arguing that no fluid is staining the plugs, and that the plugs show no evidence they have ever been touched......plus he says my transfer case plug welds haven't been cracked (what?...I took those plugs out myself). I'm totally baffled......I did the service myself, and have the fluid receipts.
I also record all my maintenance on mopar.com in My Garage......but they say the dealer and Maxcare only look at Carfax reports. What?!?
I feel like I am being blackmailed. The dealer said they will report all their findings to Maxcare.....and that Maxcare has been voiding customer warranties right and left this year. Huh?
So disappointed in Ram/FCA right now. I only bought this warranty to cover big items, like the air suspension. Everything else I do myself.