ColtEOD
Junior Member
Anyone else had issues with a specific dealer then referred to the 1-800 customer service number and been told to basically pound sand?
2017 Ram 1500 5.7
Ticking and a clunking noise.
Cams/lifters at 55k
Rear diff rebuilt at 55k
Ticking came back and clunk is worse than ever at 60k.
Long story short, at 59k i brought the truck to the dealer. They could not duplicate the problem. At 59,300 i took it back and drove with the mechanic and he said manifolds, probably cams and lifters again, and it seems like the clunk is trans related. This was on may 16th.
I spoke to the service advisor and she said that she will open a work order for my truck at 59,300 that way my power train warranty covers the repair. The first available appointment was june 4th. She also said call a week prior to reserve a loaner or rental.
She called on june 3rd and said that they are completely backed up with engine repairs and trans work so she rescheduled to june 12th. I called again a week out to reserve the loaner and they informed me that they turned in all of their loaners and they canceled their account with enterprise so I am SOL with a loaner or rental. The service manager also informed me that FCA has a policy that work orders cannot be held for more than 2 weeks... that is weird because my initial appointment was more than 2 weeks out. She said there is nothing she can do but to tell me to call FCA customer service. She also told me to not give FCA customer service my real mileage because that will make her job harder to "work the books" on her end.
Anyways, i called the 800 number and opened a case and what is the first question they ask.... what my mileage is. After filing the case, i was assigned a case manager. After a week of calling back in order to get in touch with him, he finally called back and told me there is nothing he can do.
My issue is, this is quicklyapproaching a trip I have to make for work which involves towing my personal trailer. If they take my truck, i have nothing to tow with. Nobody is offering a solution for me. I have/had a PT warranty and I have the chrysler max care warranty. If they take my truck and finish with the repairs while I am gone, I have no way of returning the rental or picking my truck up until i get back. I will be about 1000 miles away for this trip so I am in a little bit of a pickle I guess.
I have been battling with this dealer for a while now and it seems like the corporate case manager isn't much better. Their old service writer was awesome but it got so bad there that he moved to the local Ford dealership. Anyone have any recommendations on who I can talk to? I am kind of screwed now because they have been so backed up and kept rescheduling me that I am conflicting with my trip. I am debating on giving up on Chrysler as a whole after myvehicle finally gets fixed, if ever. Any recommendations would be incredibly appreciated....
2017 Ram 1500 5.7
Ticking and a clunking noise.
Cams/lifters at 55k
Rear diff rebuilt at 55k
Ticking came back and clunk is worse than ever at 60k.
Long story short, at 59k i brought the truck to the dealer. They could not duplicate the problem. At 59,300 i took it back and drove with the mechanic and he said manifolds, probably cams and lifters again, and it seems like the clunk is trans related. This was on may 16th.
I spoke to the service advisor and she said that she will open a work order for my truck at 59,300 that way my power train warranty covers the repair. The first available appointment was june 4th. She also said call a week prior to reserve a loaner or rental.
She called on june 3rd and said that they are completely backed up with engine repairs and trans work so she rescheduled to june 12th. I called again a week out to reserve the loaner and they informed me that they turned in all of their loaners and they canceled their account with enterprise so I am SOL with a loaner or rental. The service manager also informed me that FCA has a policy that work orders cannot be held for more than 2 weeks... that is weird because my initial appointment was more than 2 weeks out. She said there is nothing she can do but to tell me to call FCA customer service. She also told me to not give FCA customer service my real mileage because that will make her job harder to "work the books" on her end.
Anyways, i called the 800 number and opened a case and what is the first question they ask.... what my mileage is. After filing the case, i was assigned a case manager. After a week of calling back in order to get in touch with him, he finally called back and told me there is nothing he can do.
My issue is, this is quicklyapproaching a trip I have to make for work which involves towing my personal trailer. If they take my truck, i have nothing to tow with. Nobody is offering a solution for me. I have/had a PT warranty and I have the chrysler max care warranty. If they take my truck and finish with the repairs while I am gone, I have no way of returning the rental or picking my truck up until i get back. I will be about 1000 miles away for this trip so I am in a little bit of a pickle I guess.
I have been battling with this dealer for a while now and it seems like the corporate case manager isn't much better. Their old service writer was awesome but it got so bad there that he moved to the local Ford dealership. Anyone have any recommendations on who I can talk to? I am kind of screwed now because they have been so backed up and kept rescheduling me that I am conflicting with my trip. I am debating on giving up on Chrysler as a whole after myvehicle finally gets fixed, if ever. Any recommendations would be incredibly appreciated....
seems response can take anywhere from a day to a week depending on their workload I guess, but I'd pm them and see what they can do for you.
