Feeling disappointed with Ram...

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Supernikkigurl

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Mar 5, 2023
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Seattle WA
Ram Year
2018
Do you ever feel like no matter how loud you scream…no one can hear you? Like the world around you is slowly closing in and you have no idea how to get out?

This is how I feel right now. This is how I feel every single time I drive my 2018 RAM 2500. This isn't how I should feel. This isn't how I should feel after purchasing a truck brand new off the lot with only 12 miles on it. This isn't how I should feel about something that I work my ass off to pay for.. Something that as a young adult I never dreamt adult me would be able to do.. Yet here I sit. My beautiful truck just outside the window…. I shouldn't have to hear my husband sigh every single time the truck beeps. Every time it beeps it flashes on the EVIC display Service Antilock Braking System and alternates to Service Electronic Brake System. I shouldn't have to worry about driving my truck in the rain. I shouldn't have to worry about whether or not I can tow my 5th wheel safely with my RAM 2500. I shouldn't have to cancel my summer plans because parts that can potentially fix it are available until at least June.

It wouldn't be such a problem if there was a fix for it…. If it didn't beep and alternate between those messages anywhere from 1-19 times in a 4 mile drive. If it didn't turn cruise control off every time it flashes the messages while going down the freeway. It wouldn't be such an issue if thousands of customers weren't dealing with the same problem. If thousands of customers were being helped and not ignored.

Here I sit.. Not knowing what to do. I can't order the parts that “might” fix the issues because there are no parts. I cannot trade it in because no dealer within 100 miles will give me a worthwhile trade value because of the issue. The dealers know how big of a pain it is. They know that there aren't any parts. That there is no real fix. Why would they take in a truck whose future is unknown?

I went with RAM because of their quality…the customer service….the long life you get from their vehicles. I went with RAM because I needed something trustworthy to keep my family safe and tow my 5th wheel on so many adventures. Now I have a RAM that just leads me to question their reliability and safety. Now I am wary of the RAM company as they dont stand behind their customers. It isn't a community I want to be a part of anymore. It's more like…RAM doesn't care,,,.RAM lets its customers down…RAM is putting us 2017/2018 RAM owners in their rearview mirrors as they speed away to the bank…

I am screaming as loud as I can. RAM DO BETTER. Do better by your customers. Do better fixing/recalling faulty equipment. DO BETTER for the little man whose prized possession is a RAM 2500. DO better for the families who work their asses off to purchase a truck just to have it fail them…..Do better….

A simple google search will show you thousands of posts from people struggling just like I am. Treading water with no safety vessel insigh.

Please help me fix this issue. I am begging at this point.
 

NJ4X4

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South Jersey
Ram Year
2022
Engine
Hemi 5.7
After buying a brand new 3rd, 4th and 5th gen, I get it. Where did the quality control go to? Why doesn't RAM want to own up to known problems? We know....it costs money.
 

Jeepwalker

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2012 Reg Cab, 4x4
Engine
5.7 Hemi
Your wrote a nice post. You've obviously hit rock-bottom (or close to it). I get that. I've been there too. Let's take a deep breath and examine what the issue probably is and the next steps you might want to take.

First off some context: Modern cars & trucks are one of the most complex highly-engineered devices there is to produce. They are an assembly of many thousands of parts which *all* need to work together in concert. The fact that they usually do, for maybe a hundred, or even two hundred, even three-hundred thousand miles in all sorts of environments, and whatever abuse people can inflict on them is practically a miracle of modern engineering.

But parts do age, and some do fail. Or wiring issues occur. And that seems to be what's going on here. People tend to want to point fingers at the mfgr, but maybe a part didn't fail outright due to manufacturing. But perhaps corrosion occured at a connector, or another mechanic bumped some wires overly aggressively (like a tire or brake tech). Or a rodent chewed up some wires. Or...maybe the part did fail. Out of thousands of parts, the probability that *something* will fail is there. Especially brake parts which endure a lot of vibration, moisture, heat, etc and need to work as a "system". Not just Ram, all manufacturers have parts which can and do fail. Most brake systems are fundamentally the same.

In your case, the most common reason for your issue is: Failed wheel sensor, Wiring problem between wheel sensor & ABS module, ABS module itself, ...and possibly even a faulty brake switch can do it. A technician needs to hook up to the truck's computer and read the codes (Autozone or OReilly's can do it for free) to determine what the issue most likely is. Then he (or you) can chart a path forward to making a proper repair once you know what signal the truck's computer *isn't* seeing.

You ought to reach out to Ram-Cares (on this site -- do a search) and they can ensure you get service satisfaction, and get your truck fixed. Your problem is real common. It's probably best to find the right dealer service dept to take care of you unless you want to dig in to learning how to resolve it yourself. But you certainly could do so if you have the tools and motivation. The problem could be more complex than just Replace Part-A. It could be a wiring issue or even the ABS module. The computer scan may not EXACTLY indicate with 100% certainty what the problem is. After all, the truck's computer can't tell if a wheel sensor is faulty or there is a wiring problem. All it knows is it's not receiving the proper signal. And a faulty ABS module could cause errors too. Which is why someone who's 'been there' might be the right person to work on your truck, rather than a scatter-gun approach.

Get ahold of Ram-Cares. Best of luck.
 
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Supernikkigurl

Supernikkigurl

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Ram Year
2018
After buying a brand new 3rd, 4th and 5th gen, I get it. Where did the quality control go to? Why doesn't RAM want to own up to known problems? We know....it costs money.
That's where I'm at. My dad has a 1990 that runs solid. New year new problems. I might be going down kicking and screaming but I know the bottom is inevitable.
 
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Supernikkigurl

Supernikkigurl

Junior Member
Joined
Mar 5, 2023
Posts
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Location
Seattle WA
Ram Year
2018
Your wrote a nice post. You've obviously hit rock-bottom (or close to it). I get that. I've been there too. Let's take a deep breath and examine what the issue probably is and the next steps you might want to take.

First off some context: Modern cars & trucks are one of the most complex highly-engineered devices there is to produce. They are an assembly of many thousands of parts which *all* need to work together in concert. The fact that they usually do, for maybe a hundred, or even two hundred, even three-hundred thousand miles in all sorts of environments, and whatever abuse people can inflict on them is practically a miracle of modern engineering.

But parts do age, and some do fail. Or wiring issues occur. And that seems to be what's going on here. People tend to want to point fingers at the mfgr, but maybe a part didn't fail outright due to manufacturing. But perhaps corrosion occured at a connector, or another mechanic bumped some wires overly aggressively (like a tire or brake tech). Or a rodent chewed up some wires. Or...maybe the part did fail. Out of thousands of parts, the probability that *something* will fail is there. Especially brake parts which endure a lot of vibration, moisture, heat, etc and need to work as a "system". Not just Ram, all manufacturers have parts which can and do fail. Most brake systems are fundamentally the same.

In your case, the most common reason for your issue is: Failed wheel sensor, Wiring problem between wheel sensor & ABS module, ABS module itself, ...and possibly even a faulty brake switch can do it. A technician needs to hook up to the truck's computer and read the codes (Autozone or OReilly's can do it for free) to determine what the issue most likely is. Then he (or you) can chart a path forward to making a proper repair once you know what signal the truck's computer *isn't* seeing.

You ought to reach out to Ram-Cares (on this site -- do a search) and they can ensure you get service satisfaction, and get your truck fixed. Your problem is real common. It's probably best to find the right dealer service dept to take care of you unless you want to dig in to learning how to resolve it yourself. But you certainly could do so if you have the tools and motivation. The problem could be more complex than just Replace Part-A. It could be a wiring issue or even the ABS module. The computer scan may not EXACTLY indicate with 100% certainty what the problem is. After all, the truck's computer can't tell if a wheel sensor is faulty or there is a wiring problem. All it knows is it's not receiving the proper signal. And a faulty ABS module could cause errors too. Which is why someone who's 'been there' might be the right person to work on your truck, rather than a scatter-gun approach.

Get ahold of Ram-Cares. Best of luck.
I have done all the things you have listed above. The dealer they sent me has said that the fix may or may not fix the issue. The parts are on back order. I know and realize user error/general wear will cause issues. I have spoke with people who have repaired the issue. It is a known issue with many 2017-18s. Texas has even tried to fight for a recall on the faulty parts. I have been in line for parts for months. I realize it takes time to fix things and get parts. I'm just tired of getting the run around on a $68k.
 

gofishn

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2022 Ram 1500 5th Gen, Big Horn, 4X4, Crew Cab, 6'4" Box
Engine
hemi 5.7L, 345 cu in
Not very Empathetic, hell, not even very nice but, here goes:

It is a piece of Machinery. That is all it is.
Do not assign anything to it other than that.
Do NOT allow it to affect you OR your Mental State.

5 years, from now, none of this will matter, in any way, whatsoever.



If you truly feel, as you state, get some Help, before it gets worst.
 
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Choupique

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Louisiana
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2018
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Cummins
This is a well known well documented issue with 2018 HD ram trucks. The ABS HCU fails and there are no replacement HCUs available and ram will not cover the repair outside of 3/36 warranty.



File a complaint with the NHSTA. Ram will be forced to recall this soon. It's such a chicken **** problem.
 

Dave Haddon

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2021
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5.7
ohhhh..tread lightly gofishin..I think we all know her pain and kinda get your drift but that does not help. A person is not built to just put things aside..or stop thinking about the "annoyances" in life no matter what the source...truck issue...or otherwise. It takes time to "deal" with things..words seldom help, but girl, know you are not alone as gofishn says "every single mechanical thing evert built has problems"..yours it seems more that the average...Like J says get hold of Ram Cares...Lesson learned...dump the Lemon and buy something else ///..Local Media is a great route to express yourself as well...
 

indept

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2017
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Hemi 5.7L
Contact @RamCares
They've helped others on the forum to get the parts to the dealer faster.
 

Jeepwalker

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2012 Reg Cab, 4x4
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5.7 Hemi



There's several on ebay (used)
 
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