Olkutty
Member
So , my truck is finally “finished”… The main reason for the post is out of pure frustration, at not only Jay Greene, but the customer service industry as a whole.
I’m going to preface all of this with , I’m not a mechanic. Never claimed to be, never want to be, and I’m doing less and less mechanic work as I get older and wiser. But, it scares me to death to have anyone work on my vehicles. I learned at a very early age, you’ll care about your own car more than anyone… So, if you know how to do a cam job, absolutely 1000%, do it yourself.
I had a lifter go out several months ago. I knew I’d be dealing with the situation eventually, and sure enough, at 72k miles, bam.
I had read enough in the past about Greene Racing, to know, he is “the best”. Hands down. The moment I knew I needed a new cam, it wasn’t even a thought. I contacted him, and right off the bat, the guy just sounded very …. “Leave me alone, I’m busy”.. After everything I had read , I figured he was getting bombarded with a plethora of emails/messages non-stop. After a few “back-and-forths”, I decided to reward knowledge, and give the dude $100 for taking the time to answer questions I may have had and for sure, will have, in the future. Not even a thank you. Oh well. I ordered the full kit.
After a month, and several separate packages of parts arriving sporadically later, I piled everything up, and took them to my local mechanic. (and that took me two weeks to decide who to actually use, because again, I have trust issues)…
I was having a ton of stuff done…
6.4 intake manifold
ARH Headers and full catback exhaust (that’s a whole different review)
Jay Greene 2.5hl thump cam v2
“Hellcat” lifters
CAI
new oil pump
New timing chain
And probably a bigger list than I can even remember. So 3 1/2 months in, and a lot of minor details, I call the shop, and they tell me they broke the pin on the cam. It was almost finished. I had tuned it already with Jay’s tune. We were there.. And , nope…
They told me they would pay for everything to fix it. Cool… I contacted Jay, again, and asked how long for a new Cam.. told him what happened, and he instantly told me my motor was trashed. And my shop was trying to screw me over. Ugghhhh … What do I do now? I called my shop back, relayed that info, and they said they checked over everything. Compression, etc etc. everything was fine, just need a new cam. Ok.. Back to Greene.. Jay tells me to contact Comp Cams. They should fix it quick, but won’t matter, because again, my motor is trashed. He’s seen this over and over again lately from shops not taking their time installing his cam. ♂️
I’m in the middle. I don’t care at this point. I’m $20k in including labor, and I’m going to rip my hair out. I want my truck.
A week later, with comp cams not responding whatsoever , my mechanic decided to send the cam to their machine shop. They fixed it. Re-installed everything, and another week later… Finally..tell me it’s finished.
I go to pick it up, and the check engine light is on, throwing 2 burning rich codes. They swear it’s a tuning issue. I message Jay. Nothing. I send an email, containing idle logs… Nothing. Several days later, I send another email, nothing… Like, because my “motor is trashed”, Jay bails on me..
A week after I got my truck back, I take it to a local guy who dynos and tunes. 24 hours later, (and $1k), and the truck is running awesome. This thing is a beast..
I feel like I’m the only one who has had a bad run in with Greene, and that’s ok. Maybe I was too nice. People clearly aren’t use to that these days. I could go on and on about customer service lately. It’s just non existent anymore. But the way people are these days, I can’t fault them I guess..
I’m in no way trying to sway people who to go with. I have no ties with anyone. I’m just a dude, who likes cool stuff, and don’t mind paying for it. But I should also get what I pay for. $650 worthless tune, and a $1250 Diablo and pcm down the drain. If you’re going to do a cam job, headers, etc etc, take it local. That’s my suggestion…
I’m going to preface all of this with , I’m not a mechanic. Never claimed to be, never want to be, and I’m doing less and less mechanic work as I get older and wiser. But, it scares me to death to have anyone work on my vehicles. I learned at a very early age, you’ll care about your own car more than anyone… So, if you know how to do a cam job, absolutely 1000%, do it yourself.
I had a lifter go out several months ago. I knew I’d be dealing with the situation eventually, and sure enough, at 72k miles, bam.
I had read enough in the past about Greene Racing, to know, he is “the best”. Hands down. The moment I knew I needed a new cam, it wasn’t even a thought. I contacted him, and right off the bat, the guy just sounded very …. “Leave me alone, I’m busy”.. After everything I had read , I figured he was getting bombarded with a plethora of emails/messages non-stop. After a few “back-and-forths”, I decided to reward knowledge, and give the dude $100 for taking the time to answer questions I may have had and for sure, will have, in the future. Not even a thank you. Oh well. I ordered the full kit.
After a month, and several separate packages of parts arriving sporadically later, I piled everything up, and took them to my local mechanic. (and that took me two weeks to decide who to actually use, because again, I have trust issues)…
I was having a ton of stuff done…
6.4 intake manifold
ARH Headers and full catback exhaust (that’s a whole different review)
Jay Greene 2.5hl thump cam v2
“Hellcat” lifters
CAI
new oil pump
New timing chain
And probably a bigger list than I can even remember. So 3 1/2 months in, and a lot of minor details, I call the shop, and they tell me they broke the pin on the cam. It was almost finished. I had tuned it already with Jay’s tune. We were there.. And , nope…
They told me they would pay for everything to fix it. Cool… I contacted Jay, again, and asked how long for a new Cam.. told him what happened, and he instantly told me my motor was trashed. And my shop was trying to screw me over. Ugghhhh … What do I do now? I called my shop back, relayed that info, and they said they checked over everything. Compression, etc etc. everything was fine, just need a new cam. Ok.. Back to Greene.. Jay tells me to contact Comp Cams. They should fix it quick, but won’t matter, because again, my motor is trashed. He’s seen this over and over again lately from shops not taking their time installing his cam. ♂️
I’m in the middle. I don’t care at this point. I’m $20k in including labor, and I’m going to rip my hair out. I want my truck.
A week later, with comp cams not responding whatsoever , my mechanic decided to send the cam to their machine shop. They fixed it. Re-installed everything, and another week later… Finally..tell me it’s finished.
I go to pick it up, and the check engine light is on, throwing 2 burning rich codes. They swear it’s a tuning issue. I message Jay. Nothing. I send an email, containing idle logs… Nothing. Several days later, I send another email, nothing… Like, because my “motor is trashed”, Jay bails on me..
A week after I got my truck back, I take it to a local guy who dynos and tunes. 24 hours later, (and $1k), and the truck is running awesome. This thing is a beast..
I feel like I’m the only one who has had a bad run in with Greene, and that’s ok. Maybe I was too nice. People clearly aren’t use to that these days. I could go on and on about customer service lately. It’s just non existent anymore. But the way people are these days, I can’t fault them I guess..
I’m in no way trying to sway people who to go with. I have no ties with anyone. I’m just a dude, who likes cool stuff, and don’t mind paying for it. But I should also get what I pay for. $650 worthless tune, and a $1250 Diablo and pcm down the drain. If you’re going to do a cam job, headers, etc etc, take it local. That’s my suggestion…
