KahneFan
Senior Member
My local dealers are a little frustrating. I have a check engine light I've had to take in twice to a dealer over an hour away (where I purchased the truck). I see the code is STILL coming on, so I'll soon be taking my truck for a 3rd visit for the same issue - EVAP code of some sort, no it's not a bad gas cap. Luckily that dealer gives me a loaner, but it's still about a 3 hour round trip each time.
Then, my U-Connect and XM stopped working on my new (new to me) truck, so I took it to a more local dealer (still 30 minutes from home due to terrible traffic to get there). When I first dropped it off I suggested that I felt it was a bad antenna... they did an update to the software and gave me my truck back telling me it was simply a software issue. I waited 24 hours (in case the system needed to refresh). Nope, still doesn't work.
So, I took it to them a second time where my service advisor greeted me in the service drive with "Oh, thanks for driving all the way here, but I've learned they actually ordered you a new radio on your last trip here and no one told me, so you'll need to bring it back when the radio comes in." (so, when I picked it up the first time, it wasn't actually even "ready").
Here we go with, trip number 3 - which again I mentioned I felt it was actually a bad antenna and not the radio, but they installed a new radio. I go and pick up the truck and as I pull out I check the XM - STILL DOESN'T WORK! But, I gave it 24 hours. Well hey look, U-Connect works now... but XM is still a no go.
I dropped it off today for drop number 4 and my 3rd time to suggest it may be a bad antenna. I spoke with my service advisor just now (after they've had my truck for 2 days now) and... what do you know... it's a bad antenna - which of course they don't have in stock, so they have to order it and I'll have to make trip #5 to fix what I suggested to them it was on trip #1. The XM people have been calling me for 3 weeks asking me how I'm liking my XM.
Why did you take your truck an hour away for problem #1 with the check engine light? Well, you see the problem I have listed above with making 5 trips (and 10+ hours fighting traffic) now to fix what I suggested on my first trip. And, I've had struggles with that dealer previously. So, I tried another semi-local dealer with a couple of my work trucks. Each time it took 3+ trips to fix issues on my work trucks. So, I took my latest check engine light over to another city in hopes that maybe... just maybe... they'd have a service department that can actually fix something on my first try.... nope.
Sorry for the vent session, I just don't know what to do when I can't find a local dealer to help with warranty issues (in an efficient manner). And, when I purchased my new (new to me) truck, I purchased the Ram 100K extended warranty, which I'm severely questioning myself as to why in the world I subjected myself to a Ram warranty instead of an after market warranty that I could take to ANY (certified) mechanic.
Then, my U-Connect and XM stopped working on my new (new to me) truck, so I took it to a more local dealer (still 30 minutes from home due to terrible traffic to get there). When I first dropped it off I suggested that I felt it was a bad antenna... they did an update to the software and gave me my truck back telling me it was simply a software issue. I waited 24 hours (in case the system needed to refresh). Nope, still doesn't work.
So, I took it to them a second time where my service advisor greeted me in the service drive with "Oh, thanks for driving all the way here, but I've learned they actually ordered you a new radio on your last trip here and no one told me, so you'll need to bring it back when the radio comes in." (so, when I picked it up the first time, it wasn't actually even "ready").
Here we go with, trip number 3 - which again I mentioned I felt it was actually a bad antenna and not the radio, but they installed a new radio. I go and pick up the truck and as I pull out I check the XM - STILL DOESN'T WORK! But, I gave it 24 hours. Well hey look, U-Connect works now... but XM is still a no go.
I dropped it off today for drop number 4 and my 3rd time to suggest it may be a bad antenna. I spoke with my service advisor just now (after they've had my truck for 2 days now) and... what do you know... it's a bad antenna - which of course they don't have in stock, so they have to order it and I'll have to make trip #5 to fix what I suggested to them it was on trip #1. The XM people have been calling me for 3 weeks asking me how I'm liking my XM.
Why did you take your truck an hour away for problem #1 with the check engine light? Well, you see the problem I have listed above with making 5 trips (and 10+ hours fighting traffic) now to fix what I suggested on my first trip. And, I've had struggles with that dealer previously. So, I tried another semi-local dealer with a couple of my work trucks. Each time it took 3+ trips to fix issues on my work trucks. So, I took my latest check engine light over to another city in hopes that maybe... just maybe... they'd have a service department that can actually fix something on my first try.... nope.
Sorry for the vent session, I just don't know what to do when I can't find a local dealer to help with warranty issues (in an efficient manner). And, when I purchased my new (new to me) truck, I purchased the Ram 100K extended warranty, which I'm severely questioning myself as to why in the world I subjected myself to a Ram warranty instead of an after market warranty that I could take to ANY (certified) mechanic.
Last edited:
