RAM dealerships refuses to service my vehicle due to low survey score (long post)

[zeddy]

WTF is up with the Dodge dealerships...here's another example from another forum board, a guys wife being treated like crap....

Calguns.net

 

[SHOOT2KILL]

WTF is up with the Dodge dealerships...here's another example from another forum board, a guys wife being treated like crap....

Calguns.net

You never know what lurks in a car dealership...When I had the issue with my truck and the service pukes pissed me off, I did a background check on the guys working in the service dept....YEP...The one with the smart mouth and bad attitude was the one who had the criminal/felony arrest record...Thanks FCA...Just what people want to deal with are bad apples that apparently you didn't check before you hired.....

 

[DTarve23]

Just for everyone's information the only Chrysler dealership in McKinney TX (that I know of) is DODGE City McKinney. I have purchased 3 trucks there and have all of my service done there. Most experiences have been good and a few not so much. I really wish I knew who this guy was so that I could avoid him like the plague. Terrible attitude and quite frankly makes me ashamed that hes a close fellow Texan

 

[DTarve23]

I also feel the need to throw this out there..... Don and Dakota have always been my service advisors at this dealership and they have ALWAYS gone well out of their way to keep me informed of progress on my vehicles ..... Sometimes I call them sometimes they call me but my trucks have always been well taken care of including my wifes Jeep Wrangler ..... Don just did an amazing job of helping me with an insurance claim where he had to work with the adjuster ( not dealership involved ) He made sure to have a rental set up which was not his responsibility and kept me in the loop throughout the entire process ..... So Jotins should probably keep his thoughts to himself as obviously his thoughts dont reflect the advisors he is speaking for

The bad experiences I had did not reflect what was going on at that dealership but probably more frustration on my part for having to deal with a LEMON Dodge Journey that Chrysler ended up buying back

 

[Bdersch]

I spoke with RAMCARE today. They are supposed to have a case specialist speak with me before my appointment. I really do love my truck but i do worry that it may be a lemon. It's just had so many issues in the last 10 months that I have owned it and only more are starting. In the last 15k miles it's had cruise control issues, a vibration that they that they traced to a broken overhead display but now is back, door locks not functioning correctly, key fob not functioning correctly, tire winch not functioning, power Windows not functioning correctly, and Bluetooth being inaudible. I still have 3500 miles left of warranty but I do fear what will happen after 36k miles.
I tried calling attorney general but they apparently don't have a voicemail and they didn't answer. Will try again next week. Haven't heard back from BBB. I would rather deal with RAMCARE as they have been very understanding and very willing to help. I don't want ram to be screwed cause of this one dealer but in the same bit I don't want a truck that had a life time of issues. What should I do? What is reasonable to ask of the specialist? New truck, free maxcare lifetime warranty, free upgrades???

 

[KSH]

You may want to ask ram for an extended warranty instead of lemoning the car.

 

[zeddy]

You may want to ask ram for an extended warranty instead of lemoning the car.

That's what I asked for my last truck. I would of been happy with extended warranty. They laughed at me.

Sent from my SM-G950U using Tapatalk

 

[O.R.T.]

WTF is up with the Dodge dealerships...

FCA, as with most manufacturers, "..doesn't want to have holes..." so in essence, they're gambling on the whole 20%Rule. That while a dealership may have bad apples, it only accounts for 20% of the staff, 20% of the internal problems, 20% of the interaction problems, or in the case here 20% of the Customer Base, who these bad apple dealerships can then use their bad apples to "hammer in" the "Problem Customer(s)". Essentially what others pointed out with a different manufacturer isn't a golden rule. Kaizen, or whatever best-practices mindset Lexus(Toyota), Mercedes, etc have is not something that FCA is aggressively enforcing because if the problem dealership shuts down that's a "hole" where the competing manufacturer gains a foothold. Honestly, it's a very sad and stupid situation that shouldn't be allowed but I see it pretty often. Hell I even see it with Independent Repair Facilities, Small Repair Shops, and Big (Corporate) Repair/Collision Shops. People that flat out can't make it in what some would call "A real job" end up in Automotives. It's not what things were 20 years ago. Tech is keeping and actively pulling the best of the best and every other industry suffers and people are left trying to stop the bleeding while at the same time cutting themselves.

Cliff Note Version: My industry is broken and there are very few with enough business acumen to buck the trend and build huge success rather than take an easy way out.

DTarve23, good feedback. Honestly I hope the thread troll above DOESN'T work for them, or at least if he does reality has set in by now. There's two sides to every coin. I've even had unreasonable demands, but it's always a case by case basis and you'd never catch me posting troll bait, let alone attempting to coerce someone into changing what they have said, even if it's about me.

At least there are still enough Mopar Dealerships around that we have the luxury of jumping over to another one if we have a bad situation happen. 17 years ago that wasn't something we thought would be available much longer with the industry crash.

 

[Bdersch]

That's what I asked for my last truck. I would of been happy with extended warranty. They laughed at me.

Sent from my SM-G950U using Tapatalk

im hoping i dont get the same response but i also have the AG on my side. Just trying to be civil about all this and not ask for too much but definitely think with all the issues my trucks had plus my experience at the dealers lately it would be warranted.

 

[KSH]

Email the president of ram. I made the mistake of not doing that until after my lemon process was complete.

 

[Pull Ya]

^^^^^ This---might as well go to the top of the shop--sure can't hurt anything
Jay

 

[TruckNut]

After all the problems......I would move it and get another truck. Sure hope this dealership gets an "adjustment" from FCA.

 

[Bdersch]

I'm going to give RAMCARE a fair shot with their specialist cause I absolutely thing they've earned it with how they have helped me out. If they don't have the ability or authorizaction to help me then I can go to the top.
I do think I need to try and trade this one up for something else. Who knows what will come in 5k miles when the warranty is up

 

[Bdersch]

Email the president of ram. I made the mistake of not doing that until after my lemon process was complete.

Do you have said email?

 

[KSH]

Do you have said email?

Pm sent.

 

[unxpctd]

I'll take that email too KSH...if you don't mind. PM it to me please.

My 8.4 radio was replaced last week and my main error persisted...now I'm having other issues with the radio. I'm documenting everything and am going to give my dealership multiple more chances to fix things but wouldn't mind having that email address handy if it continues.

Thanks.

 

[huntergreen]

I'll take that email too KSH...if you don't mind. PM it to me please.

My 8.4 radio was replaced last week and my main error persisted...now I'm having other issues with the radio. I'm documenting everything and am going to give my dealership multiple more chances to fix things but wouldn't mind having that email address handy if it continues.

Thanks.

Pm ram cares.

 

[Bdersch]

Pm ram cares.

agrreed... give thrm the chance to make it right first

 

[Bdersch]

UPDATE- left a voicemail with the AG today only took me about 10 minutes trying to understand there stupid menu and then eventually pushing random numbers till i got a human to get me to the voicemail of the lady in charge of my case. Hoping to receive a call back today if not will call back tomorrow morning when i get off work. ITs bed time for me.

 

[Bdersch]

NEW UPDATE (before i start this rant... i want it made CLEAR that i still support RAMCARE and still think they are beyond helpful and really go above and beyond).

Tomorrow morning im taking my truck to a different dealership to drop it off.

So i have spoke with the AG and she said the dealership still has not responded to me complaint as of yet. She says that she will be in contact with me and that they still have a few more weeks left to respond. I am going to keep her updated with the information from my phone call i had with RAM's case specialist today and my experience with the dealership tomorrow.

RAMCARE informed me that a case specialist has been assigned to me and that they would be in contact with me. I finally was able to get ahold of this lady today and WOW was i dissappointed!! So basically she started out the conversation by saying that she has reviewed me case and has reviewed what the Champion dealership reported to her after my service. She said that "since you have aftermarket parts on this vehicle that we can no longer guaranteed those parts under warranty and since they are aftermarket we are not able to fix these under warranty." I attempted to explain to this lady that the only aftermarket thing was tires that are barely any bigger that this does NOT effect the electrical and bluetooth issues i am having. She again said pretty much word for word the exact same thing from above that "it has aftermarket parts on there therefore we can not replace anything under warranty." I was like i understand that but my tires do not effect it and she basically said well you have your appointment tomorrow, and they will take a look at it and see to what extent the aftermarket parts like the battery have effected the truck. It all felt very rehearsed and scripted like no matter what i had to say she did not hear me and did not care. All she could say was that there is aftermarket parts. I also tried to explain my battery situation and how they couldnt get me in for 5 days and there was nothing i could do. Shes like well we can not warranty your new battery as that came with its own battery. I was like no i want you to warranty my stock battery that i still have that was dead that i brought in. Shes like i can see that you had to get one since your truck was dead but thats something we will have to look into.
She mentioned that i may have to take my truck back to the original dealership i bought it from since i have aftermarket parts to see if they are willing to look at it under warranty. Which seems extremely unreasonable since i do not live there anymore. PLUS that dealership already has serviced my truck numerous times with these tires on it!
She also mentioned 2-3 times how "i see your RAMCARE person already told you we would give you a rental car for 3 days... since she already has arranged that then you can still have that." She pretty much was saying that if RAMCARE didnt prearrange the rental car that they would not have given me one.

This all is really frustrating and slightly upsetting as i really thought RAM would take the right steps with this and would be willing to make it right, however, this case specialist seems like shes drinking the same koolaid as these other dealerships that dont care enough to look and just want to blame the customer. I am still going to take my truck to the dealership tomorrow as clearly there is an issue with it and i need these things fixed... but i dont really have high hopes at all.

AGAIN... i do not blame RAMCARE at all and i am not taking a shot at RAMCARE. I still STRONGLY believe RAMCARE is the best thing we as RAM owners have. I will be in contact with the AG tomorrow to keep her updated on how RAM thereselves now is practically refusing to fix my truck at all due to my "aftermarket parts."