I know this completely off topic but since there's a group of veterans on here do any of you have USAA insurance? Been thinking about changeing insurance companies.
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So I used to bank and do insurance exclusively through USAA, well I deployed to Afghanistan and while I was deployed my ex-wife (who didn’t have a POA) opened a credit card in my name, with an 18k limit and proceeded to max it out. As soon as it populated on my online profile, I called them from Afghanistan and asked WTF.
Strike 1. They couldn’t explain it and when I provided proof that I wasn’t in country the just basically told me, sorry you will have to pay it off. I’ll admit I was naive and probably could have taken some other action to get it fixed but I wasn’t as experienced/educated as I am now. Judge gave me all the debt in the marriage except her car because I had a job.
Strike 2. I had an INDIVIDUAL savings account that only my name was on. They allowed my ex to call and transfer half of it out ($13.4k, $26.8k total) out to her individual-checking account, the day before I kicked her out for ******* another dude.
Strike 3. While going through a divorce/custody battle, I asked them to lower my minimum payments on that giant ass credit card I didn’t open, so I could still pay it off, pay the lawyer and buy food/gas. The told me it was already as low as possible. So I went through a debt relief company to pay it off. I told USAA specifically what I was doing and asked if/how it would effect my ability to continue use of their products. I was told by two different representatives that I would only not be able to get new products until the account was paid or back in good standing. Well 6 months later the locked all my access down and I had to call to get anything done. Basically I was lied to, so I immediately wired everything to my old credit union, switch all insurance to progressive (which saved me $640 a year) and closed everything except my life insurance account.
Sorry for the rant, but I warn people against the USAA Corporation, they are not the same as they were 15 years ago, they care more about $$$$$ and snatching up new recruits than the member like they used to. So F*** them.
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