How To: Install a 2018 4C (UAQ/UAS) Radio in 2013 - 2017 RAM

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Gordo2212

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2018 3500 Tradesman
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6.4 L Hemi
Just finished a 5.0 to 8.4 upgrade on my 2018 3500 tradesman and everything was super easy. @Mpgrimm2 hooked me up with the harness needed and guided me through the upgrade, even troubleshot a janky bezel.

Highly recommend doing this upgrade.
 

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Kcwillien

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I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
 

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Earl Zeis

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2018
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I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
Welcome to the "device not supported" group. I have the issue on my new UAQ with 34.2 software. I just updated it to 39.5 with no change. The only way to stop it, is unplug the USB hub. Been a constant slap in the face everytime I start the truck since mid April. Even guests ask about the error, which is a double slap. Lol


Earl
 

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Earl Zeis

Member
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Saint Thomas, PA
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2018
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6.7L
I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
Note, it sounds like your radio hasn't fully reset itself. Let it sleep for a couple hours and see. Won't get rid of the device not supported message but your other items should function.


Earl
 

Kcwillien

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Note, it sounds like your radio hasn't fully reset itself. Let it sleep for a couple hours and see. Won't get rid of the device not supported message but your other items should function.


Earl
Well it’s actually been a couple days since installation. Camera was originally working but has stopped. Everything else works fine now. Weird
 

Gordo2212

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Ram Year
2018 3500 Tradesman
Engine
6.4 L Hemi
I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
It’s a common issue with the new software, just take the half second to hit ok and get on with your life.
 

Kcwillien

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It’s a common issue with the new software, just take the half second to hit ok and get on with your life.
I’m not complaining about the message. The reverse camera does not work now that I am getting that message. It did before the message. So I am assuming the message is about the camera.
 

Gordo2212

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I’m not complaining about the message. The reverse camera does not work now that I am getting that message. It did before the message. So I am assuming the message is about the camera.
I don’t believe they are related. The radio takes a while to cycle after hooking the battery back up. It was a few hours for me. You could try unhooking it again to get it to cycle once more maybe it derped on you this time.
 

Earl Zeis

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Found an issue after updating to 39.5 on my UAQ. My USB hub only connects/charge on the left port now. Prior both ports would charge and provide Android Auto or Carplay. Anyone know of a fix? I keep two cords so I can charge both phones and choose which one I want to interface with the radio by plugging the one I want to use in first.

Thanks,
Earl
 

Ryno1500

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Hemi 5.7 eTorque
Anyone know where I can get a replacement LCD? I replaced the digitizer but I now have a scrambled spot right in the center of the screen. I suspect i was a little too rough...ugh...
 

SitKneelBend

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Anyone know where I can get a replacement LCD? I replaced the digitizer but I now have a scrambled spot right in the center of the screen. I suspect i was a little too rough...ugh...
I have one I'll give you free, just pay shipping and post pictures/write-up when you swap your digitizer over. If interested PM me your address.
 

gagesmith19

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Tallahassee, FL
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2017
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Hemi 5.7
Parts list questions and how to get the HUB harness from @Mpgrimm2

My truck is a 2017 Ram 1500 Limited with 8.4, Dual zone 7 speed climate control, Alpine audio, heated/cooled seats

Will the following parts suffice:
RADIO: 68331631AH (UAQ) - this is one I found on ebay I believe. Does this work? https://www.ebay.com/itm/284438568203?hash=item4239dc1d0b:g:FZMAAOSwQApg-***
MEDIA HUB: 68283703AA (Chrysler 200 hub)
M2 hub harness (are you able to sell me this?)

If I get all of these things, my new radio will work perfectly with Apple Carplay and no issues with other functionalities right? Sorry if I am missing something here. I am very new to the forum and am trying my best to understand everything I need to make this work as I would really like Carplay in my 2017 I just bought.
 
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Mpgrimm2

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Parts list questions and how to get the HUB harness from @Mpgrimm2

My truck is a 2017 Ram 1500 Limited with 8.4, Dual zone 7 speed climate control, Alpine audio, heated/cooled seats

Will the following parts suffice:
RADIO: 68331631AH (UAQ) - this is one I found on ebay I believe. Does this work? https://www.ebay.com/itm/284438568203?hash=item4239dc1d0b:g:FZMAAOSwQApg-***
MEDIA HUB: 68283703AA (Chrysler 200 hub)
M2 hub harness (are you able to sell me this?)

If I get all of these things, my new radio will work perfectly with Apple Carplay and no issues with other functionalities right? Sorry if I am missing something here. I am very new to the forum and am trying my best to understand everything I need to make this work as I would really like Carplay in my 2017 I just bought.
I'm not taking any new orders at the moment (vacation)... but do sell the hub harness...

Yes those PNs should work and be all you need.

** Please note that the UAQ price for that item on eBay is nearly the cost of a new one, and I'd recommend you just reach out to Ramforum vendor AllMoparParts and get a new one with 12mos warranty.

Some additional 4th gen ram radio PNs that will work...

2018/19 classic 4th Gen Ram Radio: (USA)
68331631Ax (UAQ 4c Nav)
or 68331635Ax (UAS 4c non-nav)

2020/21 classic 4th Gen Ram Radio: (USA)
68461699AB (UAQ 4c Nav)
or 68461703AB (UAS 4c non-nav)
 

gagesmith19

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Tallahassee, FL
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2017
Engine
Hemi 5.7
I'm not taking any new orders at the moment (vacation)... but do sell the hub harness...

Yes those PNs should work and be all you need.

** Please note that the UAQ price for that item on eBay is nearly the cost of a new one, and I'd recommend you just reach out to Ramforum vendor AllMoparParts and get a new one with 12mos warranty.

Some additional 4th gen ram radio PNs that will work...

2018/19 classic 4th Gen Ram Radio: (USA)
68331631Ax (UAQ 4c Nav)
or 68331635Ax (UAS 4c non-nav)

2020/21 classic 4th Gen Ram Radio: (USA)
68461699AB (UAQ 4c Nav)
or 68461703AB (UAS 4c non-nav)
Got it thank you! Would AllMoparParts also have the media hib and hub harness?
 

gagesmith19

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Location
Tallahassee, FL
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2017
Engine
Hemi 5.7
I'm not taking any new orders at the moment (vacation)... but do sell the hub harness...

Yes those PNs should work and be all you need.

** Please note that the UAQ price for that item on eBay is nearly the cost of a new one, and I'd recommend you just reach out to Ramforum vendor AllMoparParts and get a new one with 12mos warranty.

Some additional 4th gen ram radio PNs that will work...

2018/19 classic 4th Gen Ram Radio: (USA)
68331631Ax (UAQ 4c Nav)
or 68331635Ax (UAS 4c non-nav)

2020/21 classic 4th Gen Ram Radio: (USA)
68461699AB (UAQ 4c Nav)
or 68461703AB (UAS 4c non-nav)
@AllMoparParts.com I need your help! @Mpgrimm2 steered me your way. I am wanting to get Carplay in my 2017 Ram 1500 Limited. Would you be able to help with the parts below? And if so, what would be the cost?

RADIO: 68331631AH (UAQ)
MEDIA HUB: 68283703AA (Chrysler 200 hub)
M2 hub harness
 

AllMoparParts.com

- Benny
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@AllMoparParts.com I need your help! @Mpgrimm2 steered me your way. I am wanting to get Carplay in my 2017 Ram 1500 Limited. Would you be able to help with the parts below? And if so, what would be the cost?

RADIO: 68331631AH (UAQ)
MEDIA HUB: 68283703AA (Chrysler 200 hub)
M2 hub harness


Hi,

Here are links to the latest versions


This hub is on backorder at the moment though and will not be available until January as estimated.

I will PM you a code you can use.
Thanks,
- Benny
 

gagesmith19

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2017
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Hemi 5.7
Hi,

Here are links to the latest versions


This hub is on backorder at the moment though and will not be available until January as estimated.

I will PM you a code you can use.
Thanks,
- Benny
Thank you Benny! I really appreciate the help! Just two more questions if you don’t mind helping out:

1) Do you have a link to the UAS radio that doesn’t have nav but has carplay and will fit in my 2017?
2) When I put in my vehicle info (2017 Ram 1500 Limited) it says the part does not fit my truck. I don’t need any other kind of bracket or anything for this do I? It is just plug and play basically?

1638226336763.png
 

AllMoparParts.com

- Benny
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Yes but these are on backorder for at least a month , Here is the link

They are not factory equipped in 2017 hence why fitment is not shown. No other parts are required, Yes plug and play.

- Benny
 
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