- Joined
- Sep 25, 2019
- Posts
- 2,606
- Reaction score
- 2,310
- Location
- Rochester, NY
- Ram Year
- 2019
- Engine
- Hemi 5.7
X20,000!!!Never trust a dealer .
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X20,000!!!Never trust a dealer .
With Chrysler no bridge exists to burn. This poor guys experience is the perfect example!This ^,…… try not to burn bridges because you never know what tomorrow holds.
Probably need to return it for a core chargeIf they let you keep the old engine (doubtful) I'll buy the old one
I figured as much but I may get lucky this one time lolProbably need to return it for a core charge
With Chrysler no bridge exists to burn. This poor guys experience is the perfect example!
Chrysler exec #1 - "well, we (and most mechanically minded individuals) have known of a particular design flaw in our engine for a decade."
Chrysler exec #2 - "Let's never admit we know or do anything to improve it. In fact, let's keep selling 4th gen rams 4 years after they're obsolete".
Chrysler exec #3 - "But then we'll have to keep supporting 4th gens and double our parts inventory!"
Chrysler exec #2 - "Nah, just tell them parts aren't available."
Sorry man, bad things happen. With the certain brands they happen more regularly than others. What hurts is the total lack of customer support. Still, you can only control what you can control. I think you're fully aware of what the stick with mopar option holds. The other choice is, go buy a different brand.
I love some of the comments about how while you're at it you should drop another grand on ANOTHER design flaw related to exhaust manifold warping. Or the making fun of the Ford axle. I think that's the first I've seen someone make fun of the WORKING vehicle towing away the BUSTED one...
I would not think a rod would break in the dealers lot. I could understand a lifter or cam being your issue. May have a hard time getting anything. 140000 when lifters and cams have issuesI have a 2015 5.7 Hemi with 140,000 miles
First of all, I am no mechanic so bear with me. Bought this truck new in 2015, serviced regularly and never had a single issue until about a month ago. The malfunction indicator light came on and I noticed I was getting approx 2.5 MPG less than normal. A guy I know that owns a shop ran the code and showed me where cylinder 3 was misfiring. He replaced 1 (or 2?) oxygen sensors and said I should be good to go. Light came back on. Changed the plugs and ignition coil. Light came back on. This time I took to local dealership. They said two cylinders were misfiring and diagnosed two bad fuel injectors. I gave the thumbs up to replace the two fuel injectors and they told me they would call when it was ready to pickup. A few days later dealership called and told me they changed the two injectors and fired the truck up to test drive it... then it "blew up". I was furious obviously. They said it was no fault of their own. They said if I drove it 1 mile further it would have "blown up" on me. They said that a lifter broke. After taking it apart they called again to say they were wrong (again) and that it was a piston rod that broke.
Now I'm left with two options: Pay them to install a new engine or tow my truck off their property.
I called Chrysler Corp to file a complaint on the dealership. They gave me a claim #, said they were contacting them to find out what happened and will "help me with the cost" (not getting my hopes up)
Does this BS sound legit? Do I have other options? What all comes with a new engine? Even if I go with new engine option in an older truck I am worried I will have more issues and will always be in and out of the shop
Absolutely. Blown-up and all, trade it, sell it, donate it. Anything except spending a dollar on it.140K on the truck? I’d tell them to give you a killer deal on a new truck and junk this one. Not worth the hassle to install a new engine.
What am I missing here, running the OP says the truck is worth 17 to 20 grand, and even with the drop in used values that seems pretty reasonable. Not running it is 2 or 3 grand. Spend 10, sell for 20 seems like a pretty good upside to me. Now maybe you guys have way more money than time but for most of us the difference between running and not is material.Absolutely. Blown-up and all, trade it, sell it, donate it. Anything except spending a dollar on it.
Let's get real. How would the OP actually pursue the dealership for negligence on a 140K mile motor?I'd go after the dealership for wrong troubleshooting. The engine could have been saved, if they found the real problem and fixed it. Bad lifter, ok, change the lifter, maybe the camshaft, maybe something else, but not the entire engine. That's why you brought the car to them, to get it fixed, not just throw some parts at it, that was probably not needed, and now you have to pay for and then they turn the key, blow your engine and are telling you that it would have happened anyway. No! It would have not happened. They could have borescoped the cylinders, check the valve train, check compressions, ets. That engine could have been saved with minimal repairs.
This is where I'd hedge my bets if I were the OP. Maybe..... if you get a decent shop.... they will eat the bill if you walk away. But getting them to replace the motor for free? About as rare as hens teeth unfortunately.Let's get real. How would the OP actually pursue the dealership for negligence on a 140K mile motor?
Right or wrong, the dealership is in charge of the narrative the motor was going to fail regardless. Proving negligence in a civil court action would be a colossal waste of time and money.
The best the OP could hope for is reimbursement of the failed diagnosis and the parts the dealership initially shotgun at it.
I seen several posts on here saying Chrysler changed the lifters in 2017 to try to correct this issue. If someone with more knowledge of whether or not this is true, feel free to chime in. Did the dealership test drive the truck after replacing the fuel injectors? If so, did they do a WOT test drive? It could be they did the deed and now don't want to fess up to it. As someone else said, Ram Cares is a good source to try to get some satisfaction. They did me a solid back in 2017 when my 5.7 ate the cam.I don't plan to go the remanufactured route. If I do this I will do brand new Chrysler Hemi installed by dealer. How do I go about putting better lifters in it and doing MDS delete and do you think this would void any warranty that came with the engine? I've always heard the MDS was the issue in the first place but what do I know
the dealers are really playing games time for lawyer get all the paper work you can ! three times they say fix and it isn't lie s warranty is useless to me this grap ! I have work on trucks years on the side never seen worthless mechanic s playing there games ! sorry to hear pull it out get a new motor ok ! mine is idles 500 rpms in drive update did get in park now 650 rpms ! found lose and broken things after went there my mechanic show me plug just laying back in engine now ! hummm could that be the one they pulled out hummmm sad games in Sacramento landI have a 2015 5.7 Hemi with 140,000 miles
First of all, I am no mechanic so bear with me. Bought this truck new in 2015, serviced regularly and never had a single issue until about a month ago. The malfunction indicator light came on and I noticed I was getting approx 2.5 MPG less than normal. A guy I know that owns a shop ran the code and showed me where cylinder 3 was misfiring. He replaced 1 (or 2?) oxygen sensors and said I should be good to go. Light came back on. Changed the plugs and ignition coil. Light came back on. This time I took to local dealership. They said two cylinders were misfiring and diagnosed two bad fuel injectors. I gave the thumbs up to replace the two fuel injectors and they told me they would call when it was ready to pickup. A few days later dealership called and told me they changed the two injectors and fired the truck up to test drive it... then it "blew up". I was furious obviously. They said it was no fault of their own. They said if I drove it 1 mile further it would have "blown up" on me. They said that a lifter broke. After taking it apart they called again to say they were wrong (again) and that it was a piston rod that broke.
Now I'm left with two options: Pay them to install a new engine or tow my truck off their property.
I called Chrysler Corp to file a complaint on the dealership. They gave me a claim #, said they were contacting them to find out what happened and will "help me with the cost" (not getting my hopes up)
Does this BS sound legit? Do I have other options? What all comes with a new engine? Even if I go with new engine option in an older truck I am worried I will have more issues and will always be in and out of the shop